Shipping, Return & Refund Policy
Shipping, Return & Refund Policy – Silver925
At Silver925, we are committed to providing a seamless shopping experience from order to delivery. We also understand that sometimes, things don’t go as planned. This policy outlines our procedures for shipping, returns, refunds, and exchanges for purchases made through https://silver925.co.in.
By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Information
Shipping Destinations
We ship across India and to select international destinations. If your country or region is not available at checkout, feel free to contact us for support.
Processing Time
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Ready-to-Ship Items: Dispatched within 1–3 business days after payment confirmation.
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Made-to-Order Items: Require 7–14 business days for production prior to shipping. Time may vary based on design complexity.
Shipping Methods & Delivery Time
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Standard Shipping: 7–10 business days (India), 10–21 business days (International)
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Expedited Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery times are estimates and may be affected by customs, weather, or courier delays.
Shipping Charges
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Standard Shipping: Free on orders over ₹[Insert Threshold]
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Faster Shipping: Additional charges apply at checkout
Note: International customers are responsible for customs duties or import taxes levied by their respective countries.
Tracking Orders
You will receive an email with tracking information once your order has shipped. Use this to monitor the status of your delivery.
2. Return & Refund Policy
We want you to love your Silver925 jewelry. If you're not completely satisfied, we’re here to help.
Eligibility for Return
You may return eligible items under the following conditions:
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Return must be requested within 7 days of delivery.
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Items must be unused, unworn, and in original condition with all tags, packaging, and certificates.
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Non-returnable items include:
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Customized or personalized jewelry
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Final sale or discounted items
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Gift cards
Return Process
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Contact Us at silver925.co.in@gmail.com or +91 98240 60089 within 14 days of receiving your order.
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We will provide return instructions if your request is approved.
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Return items within 7 days of approval using a trackable shipping service.
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Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.
3. Refunds
After inspecting the returned item, we will notify you regarding your refund status.
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Refund Method: Approved refunds will be processed to the original payment method within 5–7 business days.
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Shipping Fees: Original shipping charges are non-refundable, unless the return is due to our error.
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Restocking Fee: [Insert percentage, if applicable]
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving the item. We will:
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Cover return shipping
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Offer a replacement or full refund
Please include photos of the damaged or incorrect item to expedite resolution.
5. Exchanges
Need a different size or style? Contact us within the 14-day return window. Exchanges are subject to availability and are processed as:
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Return of the original item
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Placement of a new order
6. Non-Delivery & Lost Packages
If your order hasn’t arrived:
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Contact us for tracking help.
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If your package is confirmed lost by the courier, we’ll offer a replacement or refund.
If marked “delivered” but not received, please check with your local courier or building management. We are not responsible for packages confirmed as delivered.
7. International Returns
For international orders:
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Customers are responsible for return shipping fees and any applicable customs duties or taxes.
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Please check your local customs policies before initiating a return.
8. Contact Us
For questions about shipping, returns, or refunds, reach out to us:
Silver925
Phone: +91 98240 60089
Email: silver925.co.in@gmail.com
Address: Om Shiv Complex, Yogi Chowk, Punagam, Surat - 395010
Website: https://silver925.co.in
