FAQs (Frequently Asked Questions) – Silver925
Have questions? Don’t worry, we’ve got all the answers right here!
1. Ordering & Payment
Q: How can I place an order?
A: Very simple! Just visit www.silver925.co.in, browse our jewellery, add your favorites to the cart, and proceed to checkout. Easy as that!
Q: What payment options are available?
A: We accept UPI, Debit/Credit Cards, Net Banking, Wallets (like PhonePe, Google Pay, Paytm), and more. All payments are secure!
Q: Can I change or cancel my order?
A: Yes, but only within 24 hours of placing it. After that, we may have already started processing and packing it.
Q: Will I get confirmation after ordering?
A: Absolutely! You’ll get an order confirmation email with all the details right after successful payment.
2. Shipping & Delivery
Q: Do you deliver across India?
A: Yes, we deliver all over India! From metro cities to small towns – we’ll reach you.
Q: Do you ship outside India?
A: Yes, we also offer international shipping. Charges and delivery time may vary depending on the country.
Q: How long does delivery take?
A: Orders are usually processed within 3–5 working days. After dispatch, delivery can take 4–10 days within India. International orders may take longer.
Q: Is shipping free?
A: We offer free shipping in India on orders above a certain value. Check the Shipping Policy for the latest updates.
Q: Can I track my order?
A: Yes, once your order is shipped, we’ll share a tracking number on your email and SMS.
3. Returns & Exchanges
Q: Can I return or exchange an item?
A: Yes, we accept returns within 30 days of delivery – as long as the item is unused, not damaged, and in original packaging.
Q: How to request a return or exchange?
A: Just contact our support team with your order number and reason for return. We’ll guide you through the next steps.
Q: Are all items eligible for return?
A: Customized or engraved pieces usually aren’t returnable unless there’s a defect. Check our Return Policy for full details.
Q: Will I get a full refund?
A: You’ll get a refund for the product price. Any shipping or handling fees may be deducted. Refer to our refund terms for details.
4. Jewellery Care
Q: How do I take care of my silver jewellery?
A: Wipe gently with a soft cloth. Keep away from perfumes, water, and harsh chemicals. Store each piece in a dry, separate pouch.
Q: Can I wear it while bathing or exercising?
A: We recommend removing jewellery before showering, swimming, or workouts to avoid tarnishing or damage.
Q: How to clean silver jewellery at home?
A: Use warm water with mild soap and a soft cloth. Avoid hard scrubbing and ultrasonic cleaners for delicate pieces.
5. Size & Customization
Q: How do I know my ring size?
A: You can use our online Ring Size Guide or visit any local jeweller to measure your finger. For tips, check our "How to Measure Ring Size" section.
Q: Can I customize my jewellery?
A: Yes, we do offer custom designs. Whether it's a name pendant or a special gift, we’re happy to create something unique for you!
Q: Can rings be resized after purchase?
A: Most of our rings can be resized. Get in touch with us to check eligibility and charges, if any.
6. Customer Support
Q: How can I contact Silver925 customer care?
A: You can email us at
silver925.co.in@gmail.com or call/WhatsApp us at +91 9824060089. We're happy to help!
Q: What are your working hours?
A: Our team is available Monday to Saturday, 10 AM – 6 PM IST.
Q: Where can I give feedback or suggestions?
A: We’d love to hear from you! Drop us an email or fill out the contact form on our website.
7. About Silver925
Q: Where is your jewellery made?
A: All our jewellery is proudly made in India, crafted in Surat – the heart of the jewellery world.
Q: Do you have a store I can visit?
A: Currently, we’re online-only in India. But stay tuned – we may open physical stores in the future!
Q: What’s your brand story?
A: Silver925 was born to bring timeless silver jewellery to every Indian home. We focus on quality, affordability, and elegance that suits every mood and moment.
8. Offers & Discounts
Q: Do you give any discounts?
A: Yes! We run seasonal offers, festive sales, and exclusive discounts for our subscribers. Sign up for our newsletter so you don’t miss out.
Q: How to use a discount coupon?
A: At checkout, simply enter your coupon code in the “Apply Coupon” box. It’ll adjust your total instantly.
9. Privacy & Security
Q: Is my data safe with Silver925?
A: Totally. Your privacy matters. We use industry-level encryption and secure payment gateways.
Q: Will you misuse my contact info?
A: Never! We only use your details to process orders and improve your experience. No spam, no selling data — promise!
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